Post Adoption Survey - Dane County Humane Society

Customer Satisfaction Survey
Congratulations on the adoption of your new pet! Please take a moment to share your feedback regarding your recent adoption experience.
1) Were you greeted upon entering the shelter?
Yes No
2) Do you feel the Adoption Counselor that you worked with was helpful and respectful while assisting you in selecting your new pet(s)?:
Yes No
3) Did you find the Adoption Counselor knowledgeable and helpful in offering assistance and additional information relating to your pet?:
Yes No
4) Did they encourage you to contact them for assistance with any future pet or animal related questions, problems, or concerns?:
Yes No
5) Did they offer to assist you in becoming a member?:
Yes No
If yes, did you?:
Yes No
5b) If not, why?:

6) Did the building appear clean and inviting?:
Yes No
7) Were you able to find your way around the building without confusion?:
Yes No
8) Did the paperwork, policies, and procedures seem reasonable and easy to understand?:
Yes No
9) Overall, did the entire process seem to have the animal’s best interest as the goal?:
Yes No
10) Were you thanked for visiting the shelter?:
Yes No
Additional Comments Welcomed! Thank you!:

First Name:

Last Name:

Email Address:

Phone Number:

Address:

City:

State:

(Input Word from the image)

Customer Satisfaction Survey

Congratulations on the adoption of your new pet! Please take a moment to share your feedback regarding your recent adoption experience.

1) Were you greeted upon entering the shelter?

Yes
No

2) Do you feel the Adoption Counselor that you worked with was helpful and respectful while assisting you in selecting your new pet(s)?:

Yes
No

3) Did you find the Adoption Counselor knowledgeable and helpful in offering assistance and additional information relating to your pet?:

Yes
No

4) Did they encourage you to contact them for assistance with any future pet or animal related questions, problems, or concerns?:

Yes
No

5) Did they offer to assist you in becoming a member?:

Yes
No

If yes, did you?:

Yes
No

5b) If not, why?:

6) Did the building appear clean and inviting?:

Yes
No

7) Were you able to find your way around the building without confusion?:

Yes
No

8) Did the paperwork, policies, and procedures seem reasonable and easy to understand?:

Yes
No

9) Overall, did the entire process seem to have the animal’s best interest as the goal?:

Yes
No

10) Were you thanked for visiting the shelter?:

Yes
No

Additional Comments Welcomed! Thank you!:

First Name:

Last Name:

Email Address:

Phone Number:

Address:

City:

State:

(Input Word from the image)